When you work in the consultancy trade, you have to impress people at every chance. Business can be scarce, and it can almost certainly vanish in an instant if you are not up to scratch. After all, there are plenty of consultancy firms to choose from, so you have to be the best. Being the best is all about being the most impressive, and to be impressive you have to follow these five simple rules.
Make A Good First Impression
Your customers will judge you as soon as physically possible. In fact, they don’t even have to meet you face to face before they make a judgement. One bad first impression could mean the end of a whole line of business or potential business, which is why you have to hit the brief from the beginning. It goes without saying that you have to be presentable and professional, but you also need to show them that you are an expert. Don’t go overboard, though, because it will seem like you showing off. Making a good first impression also works with your website as the site is usually the first point of contact. When people ask how to improve your conversion rate optimization, this is the best tip.
Train All Of Your Employees
Unfortunately, making a good impression doesn’t just stop with you because it also extends to your employees. They work for your business, so they represent your business. Obviously, this is where making a good impression can go wrong because employees don’t have the same professional traits as the boss. For that specific reason, you want to train them to make sure they know how to act in front of people.
Sweat The Small Stuff
Although it is only a small detail, it can make all the difference to a customer or a consumer. The majority of them won’t expect you to take care of such details, but it will impress them if you do. It shows that you care about them enough to offer them a beverage or a snack while they wait, for example. Or it could be that you offer to take their coat when they walk in the door. Regardless of how small and insignificant it seems, it could be a deal breaker.
Provide A Fast Response
Whenever they need something doing, do it as quickly as possible. Their business could bring in a huge amount of extra revenue to your company, so it is important that you think about them and only them at that point. Afterwards, you can move to the next client and take care of their needs, but while they are here now, they are the most important. However, don’t make any promises because they will be unimpressed if you don’t deliver. Just go about business and try as hard, and as fast as you can to provide a great service.
Customers and clients are looking for the perfect consultants that will make their life easier. Show them that you can do that, and you will be the beneficiary.